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    COVID-19 TRAVEL UPDATE

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    Renting a car during the Coronavirus crisis

    At Auto Europe we understand that due to the ongoing impact of the Coronavirus and the corresponding changes and implications to travel and border protection policies worldwide, your travel may be affected.

    Our team is in daily contact with our car, motorhome and Euro-Leasing suppliers to ensure we have the most accurate information available to support our customers as the situation evolves.

    For any immediate help, contact our customer support teams on 1300 656 601. Our phone number for international calls can be found on our contact us page.

    As we are currently experiencing significant increase of calls and amendments, we will be working through bookings by collection date for efficiency. We appreciate your patience and understanding during this time and value your ongoing support.

    To assist you with your existing and future car hire needs, we've put together the following Frequently Asked Questions.

    Can I amend my existing car hire booking?

    For clients with existing car hire reservations we suggest that you hold onto your booking with us a little longer. The travel restrictions may change and you don't want to be paying more for a car when you already have the rate and vehicle both confirmed.
     

    Can I put my car hire booking 'on hold'?

    Credit vouchers are available if your car hire booking has been impacted by COVID travel restrictions or snap lockdowns. Auto Europe credit vouchers can apply towards any Auto Europe products in 2021 or 2022. Credit vouchers must be used or booked before 31 December 2022. Please note that a cancellation fee may apply if you choose to cancel your credit and request a refund.
     

    Can I cancel my car hire booking?

    Yes, you may cancel your car hire booking at any time simply by phone, or by emailing us. For car hire bookings created from 1 June 2020 until 30 April 2021 and cancelled prior to collection, a cancellation fee of AUD44 incl GST applies. In some cases, supplier levied fees and/or travel agent charges may apply. For car hire bookings created from 1 June 2020 until 30 April 2021 and cancelled after the confirmed collection date or is a 'non-collection', a cancellation fee of AUD110 incl GST plus supplier levied fees (if applicable) will be charged. Credit card fees apply. Supplier non-collection fees vary and in certain cases are 100% non-refundable. Please enquire for further information regarding non-collection fees. For bookings created from 1 May 2021 and cancelled prior to collection there is NO cancellation fee. In some cases, supplier levied fees and/or travel agent charges may apply. If a booking is cancelled after the confirmed collection date or is a 'non-collection', the FULL PRICE of the rental will be charged. Credit card fees apply.
     

    I have cancelled my booking, when will I receive a refund?

    Refunds are being processed in cancellation date order. Due to the high number of cancellation requests, processing refunds are taking longer than normal. We appreciate your patience during this time.
     

    Will travelling become more expensive after the crisis has settled?

    A general rise in prices is expected in the tourism sector once travel restrictions are no longer enforced and global borders reopen. If you’re looking to save as much as possible on your next holiday, then now is the perfect time to book.
     

    Needing a car hire during the Coronavirus pandemic?

    As we’re all aware, it’s not the best time to travel by public transport, so if you still need to travel to work or for any other reason, but don’t have a car, then rest assured that all our car hire suppliers are employing a policy of strict hygiene on all their fleets. Auto Europe is in daily contact with all its trusted partners, who are informing us of the measures they’re currently undertaking to protect and disinfect their vehicles, guaranteeing the health and safety of our customers.

    Useful resources

    Latest updates and advice on Coronavirus (COVID-19) from the Australian Government, Department of Health website.

    For full contact details and opening times, please visit our dedicated contact page.

    Last updated: 24 June 2021