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    Frequently Asked Questions

    Car Hire FAQs

    How can I pay for my rental? Payment by credit card is preferred; a credit card processing fee of 2% will apply. Auto Europe accepts American Express, Mastercard and Visa. If you'd prefer to pay by bank transfer, you can find our bank details here.

    How is my rate guaranteed? Our rates are guaranteed in Australian Car Hire with Auto Europe Dollars.

    How quickly can I confirm my reservation? We can confirm most reservations with as little as 20 minutes advance notice. For last minute reservations, please call us at 1300 656 601.

    Is there a fee for cancelling or changing a reservation? There is no fee to change a car rental booking provided that you contact Auto Europe before the start of the rental. All changes must be processed by Auto Europe and not through our rental suppliers and in some cases, supplier levied fees and/or travel agent charges may apply.

    For car hire bookings created from 1 June 2020 until 30 April 2021 and cancelled after the confirmed collection date or is a 'non-collection', a cancellation fee of AUD110 incl GST plus supplier levied fees (if applicable) will be charged. Credit card fees apply. Supplier non-collection fees vary and in certain cases are 100% non-refundable. Please enquire for further information regarding non-collection fees. For bookings created from 1 May 2021 and cancelled after the confirmed collection date or is a 'non-collection', the FULL PRICE of the rental will be charged. Credit card fees apply.

    What if I find a better rate for a rental car? Auto Europe guarantees the best rates and service available. If you happen to find a lower rate with comparable service, location, terms, and surcharges, we'll beat it! To submit the lower rate to us, please complete our Guaranteed Best Rate form.

    What do I need to pick-up my car? Reservation vouchers are required. Auto Europe's vouchers contain specific information about the car you have reserved, the rental rate, and other details. Vouchers are emailed to you immediately upon receipt of payment. If you prefer a faxed copy, please let us know at the time of booking. A rental agreement is completed at the rental counter at the time of pick up.

    What kind of insurance can I get for my rental car? Insurance coverage varies by country. Please see the insurance information per country where you will be renting a car or our detailed insurance information page.

    When is your reservation centre open? Our reservations centre is open 07:30am - 5:30pm Monday to Friday. Closed Saturday, Sunday & Australian National Public Holidays. Call us at 1300 656 601 or make a reservation online.

    Do you have toll-free phone service from overseas? No. Should you require assistance after departure, you will need to use our Reservation number which can be found on our contact us page. Emergency road service is provided locally with every rental.

    Where is the Auto Europe counter located? Auto Europe is independent, not an agent for any particular car rental company. The name of the car rental company is provided at the top of the voucher along with the location information for the supplier.

    What is Breakdown Protection? Breakdown Protection is an optional pre-paid product offered by Auto Europe to reimburse you if your rental car breaks down. This is only offered in the USA. Read more about this product here.

    What is Excess Refund Protection? Excess Refund Protection is an optional pre-paid product offered by Auto Europe to reimburse you for the excess amount charged by the car hire company/supplier. If the supplier charges you the excess amount on the vehicle, you can claim up to AUD $5,000. Read more about this product here.

    Do I need an International Driving Permit to rent a car? An international driving permit (IDP) is required when renting a car in many countries around the world. An IDP is a special licence for tourists as proof that you hold a current driver's licence in your home country. It allows you to drive in the specified country without further tests or applications, providing your home country driver's licence is valid. IDPs are issued through state and territory motoring clubs and costs vary between these clubs. IDPs cost from $35 per permit. To find out more, refer to your local authority's website: NRMA, RACQ, RACV, RAA, RAC, RACT or AANT.

    Sample Voucher

    What does my voucher look like? Please review our sample PDF voucher. This will open in a new window.

    Membership Account FAQs

    How do I become a member? There are two ways to sign-up. You can either go directly to our sign-up form under 'My Account' or you can simply complete a booking request as you normally would. After you send the request, you will have an opportunity to sign-up. If you choose to do so, when you go to the sign-up form, the information you provided for your request will be pre-filled in the sign-up form. For additional information, refer to the Membership Account FAQs on the side of the page.

    Driver Profile Form

    When will I need to fill out a Driver Profile Form? A Driver Profile Form is required if you are collecting and/or returning your hire car outside of office hours, require a meet and greet at an airport or train station or require a hotel delivery.

    Additional Frequently Asked Questions About Renting a Car with Auto Europe


    Additional Information

    Where can I get more information? For some great links to travel information sites including official tourism websites, blogs, accommodation and tour suppliers, see our useful travel links page.

    For additional Terms & Conditions, click here.