Auto Europe

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    Terms & Conditions

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    Excess Refund Insurance Terms & Conditions

    Terms & Conditions

    Please read the following carefully and seek clarification if you do not understand any points.

    Financial Services Guide: The insurance policy has been arranged by Scott & Broad Pty Ltd AFSL 237827. We recommend you read the Financial Services Guide which was provided with your voucher. You can also view a copy here.

    Scott & Broad: Any advice by Scott & Broad is of a general nature as your current objectives, financial situation or needs have not been considered.

    Product Disclosure Statement: The Auto Europe Excess Refund Insurance is managed by Accident & Health International Underwriting Pty Limited, ABN 26 053 335 952, AFSL 238261 and underwritten by CGU Insurance Limited, ABN 27 004 478 371, AFSL 238291. We recommend you read the Product Disclosure Statement which was provided with your voucher. You can also view a copy here.

    Cooling Off Period: The product has a 14 day cooling off period which enables you to walk away from the transaction should you be unhappy with any aspect of the coverage arranged. Note you cannot use this cooling off period if you have commenced the hiring of the vehicle, the policy has already expired or if there has been a claim made under the policy.

    Age Limit: There is no cover for anyone who has reached the age of eighty-five (85) years or older.

    What is Covered: Auto Europe Excess Refund Insurance will cover you for damage and theft excess costs incurred up to AUD5,000 through Accident & Health International Underwriting Pty Ltd AFSL 238261.

    Not Covered: Additional supplier charges including stamp duty, administration fees, Premium Location Charge and applicable taxes on these items. In common with most car rental suppliers, Auto Europe Excess Refund Insurance does not cover damage to windows, wheels, tyres, the roof, underside & interior of the vehicle, towing charges or damage/theft caused negligently, wilfully or recklessly.

    Off Road: Auto Europe Excess Refund Insurance does not cover claims where the vehicle (including 4 wheel drives) is taken off road or on unsealed surfaces.

    Driver Negligence: Auto Europe Excess Refund Insurance does not cover driver negligence whereby the driver is under the influence of alcohol or other substances. In addition, the driver of the vehicle must meet the requirements of the car rental supplier.

    Theft: Theft covers the vehicle only, not personal contents.

    Lost/Damaged Keys: In the event that keys are lost and/or damaged you will be liable for replacement costs. Further costs may be applicable if the lost keys are directly related to the theft of the vehicle.

    Local Excess Reduction: Supplier excess reduction options may be available directly from a supplier at an additional cost. If the renter accepts any excess reduction offered by the supplier they are not entitled to a refund from Accident & Health International Underwriting Pty Ltd AFSL 238261.

    Unused Days: Auto Europe Excess Refund Insurance is pre-paid and is non-refundable for unused days.

    If you would prefer to discuss the Auto Europe Excess Refund Insurance Terms over the phone, our knowledgable agents are available toll-free on 1300 656 601.

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