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    Excess Refund Insurance FAQ

    Frequently Asked Questions

    We have provided a list of the most frequently asked questions in relation to Auto Europe Excess Refund Insurance. Please do not hesitate to contact us if what you need is not answered here.

    Booking Auto Europe Excess Refund Insurance

    How do I book Auto Europe Excess Refund Insurance? At the time of making your car rental reservation, simply advise our consultants you would like to book your car rental with Auto Europe Excess Refund Insurance. If you are booking online, the option to purchase Auto Europe Excess Refund Insurance will appear on the last step of the booking process, just before the payment details are entered.

    Do I need Auto Europe Excess Refund Insurance if I have travel insurance? We recommend you check your travel insurance policy to ensure you are sufficiently covered.

    Collecting my Hire Car

    I have paid for Auto Europe Excess Refund Insurance. The car rental supplier states that they have never heard of it and insist I take out their damage and theft excess cover. Should I take out their excess cover as well? Auto Europe Excess Refund Insurance is an agreement between you and Auto Europe. Supplier excess reduction options may be available directly from a supplier at an additional cost. If the renter accepts any excess reduction offered by the supplier they are not entitled to a refund from Accident & Health International Underwriting Pty Ltd AFSL 238261.

    Is my credit card still frozen at the time of collecting the vehicle if I purchase Auto Europe Excess Refund Insurance? Yes. The full excess amount will be charged in the case of theft or damage, however the amount is recoverable up to AUD5,000 from Auto Europe provided all claim conditions are met.

    Claims and Refunds

    How do I make a claim? To claim excess charges you must provide the following to Auto Europe:

    • Rental Agreement with the drivers name matching that of the Auto Europe Voucher
    • A completed claim form - click here
    • A police report (if applicable)
    • An accident report or theft report from the car rental supplier (if applicable)
    • The repairer's invoice which confirms the final repair costs (Auto Europe will assist you to obtain this)
    • A receipt of the excess being charged by the supplier and a copy of the clients credit card Upon receipt of the above forms, Auto Europe will assess your claim.

    Do I get a full or partial refund if I don't make a claim? No, once the rental has commenced, Auto Europe Excess Refund Insurance is non-refundable.

    Do I get a refund for unused rental days? No, Auto Europe Excess Refund Insurance is pre-paid and is non-refundable for unused days.

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