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    Excess Refund Insurance

    Car Rentals Worldwide
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    Car Rentals Worldwide

    Auto Europe Excess Refund Insurance

    What is Insurance Excess?

    Rental rates include basic insurance - Collision Damage Waiver (CDW), Third Party Liability and Theft Protection (TP). In the event that a rental vehicle is stolen or accidently damaged (whether the driver is at fault or not), the Insurance Excess is the maximum amount the renter is liable for.

    The cost varies depending on the supplier, country and vehicle type e.g. in France the excess can range from EUR500-1,800. Additional coverage to reduce the excess is optional and can be purchased direct from the supplier when picking up your car. Alternatively, Auto Europe offers insurance at the time of booking to cover any damage and theft excess charges up to AUD5,000. It may also be included in your travel insurance, so check your policy before you leave.

    What is Auto Europe's Excess Refund Insurance?

    Excess Refund Insurance is an optional pre-paid product offered by Auto Europe to refund the excess amount charged by the car rental supplier. It provides you with hassle free extra cover when renting a car.

    For less than AUD10 per day, you will be covered for the supplier's damage and theft excess costs incurred locally. Should the local supplier charge you the excess amount on the vehicle, you may claim up to AUD5,000 through Auto Europe when you return to Australia.

    How do I book Auto Europe Excess Refund Insurance?

    At the time of making your car rental reservation, simply advise our consultants you would like to book your car rental with Auto Europe Excess Refund Insurance. If you are booking online, the option to purchase Auto Europe Excess Refund Insurance will appear on the last step of the booking process, just before the payment details are entered.

    What does it cost?

    All cars AUD9.90 per day.

    Benefits to you:

    • Auto Europe Excess Refund Insurance is prepaid in Australian Dollars so you don't have to worry about currency fluctuations.
    • Auto Europe will refund the supplier's damage and theft excess charges up to the value of AUD5,000.
    • No language or processing obstacles as you make your claim in Australia.
    • Best of all, Auto Europe Excess Refund Insurance is economical and can save you money! Have a look at the cost comparison table below.
    Country Typical supplier charges* Auto Europe Excess Refund Insurance
    United Kingdom £15-30 per day reduces the excess to nil, depending on the supplier and car category. AUD9.90 per day

    Credit card billed for the excess amount

    Refund from Auto Europe up to the value of AUD5,000!
    Republic of Ireland €14-35 per day, reduces the excess to €150-500 or nil, depending on the supplier and car category.
    France €12-40 per day, reduces the excess to €90-1,500 or nil, depending on the supplier and car category.
    Germany €12-43 per day, reduces the excess to €450 or nil, depending on the supplier and car category.
    Italy €20-91 per day, reduces the excess to €244 or nil, depending on the supplier and car category.
    Spain €18-90 per day, reduces the excess to €200-400 or nil**, depending on the supplier and car category.
    New Zealand NZD28-45 per day, reduces the excess to NZD200-400 or nil**, depending on the supplier, car category and accident type.
    Australia AUD21-45 per day, reduces the excess to AUD605-1,100 or nil**, depending on the supplier, car category and accident type.

    *Depending on the supplier and car category. **Depending on the supplier, car category and accident type.

    FAQs

    For more information about Auto Europe Excess Refund Insurance, visit the FAQ page.

    Terms and Conditions

    Please read the following carefully and seek clarification if you do not understand any points.

    Financial Services Guide: The insurance policy has been arranged by Scott & Broad Pty Ltd AFSL 237827. We recommend you read the Financial Services Guide which was provided with your quotation or view the online verison.

    Scott & Broad: Any advice by Scott & Broad is of a general nature as your current objectives, financial situation or needs have not been considered.

    Product Disclosure Statement: The Auto Europe Excess Refund Insurance is managed by Accident & Health International Underwriting Pty Limited, ABN 26 053 335 952, AFSL 238261 and underwritten by CGU Insurance Limited, ABN 27 004 478 371, AFSL 238291. We recommend you read the Product Disclosure Statement which was provided with your quotation or view the online verison.

    To Make A Claim : Complete the claim form and provide the documentation listed below to Auto Europe.

    • Rental Agreement with the drivers name matching that of the Auto Europe Voucher
    • A completed claim form
    • A police report (if applicable)
    • An accident report or theft report from the car rental supplier (if applicable)
    • The repairer's invoice which confirms the final repair costs (Auto Europe will assist you to obtain this)
    • A receipt of the excess being charged by the supplier and a copy of the clients credit card

    For further clarification on the Terms & Conditions visit the Auto Europe Excess Refund Insurance page.

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