How can I pay for my rental?
Payment by credit card is preferred; a credit card processing fee of 2% will apply. Auto Europe accepts American Express, Mastercard and Visa.
Is there a fee for cancelling or changing a reservation?
There is no fee to change a car rental booking provided that you contact Auto Europe before the end of the rental period. All changes must be processed by Auto Europe and not through our overseas affiliates.
There is no fee to cancel a car rental booking provided that you contact Auto Europe prior to your collection date.
If a booking is cancelled after collection or is a ‘no-show’, a cancellation fee of AUD110 plus supplier levied fees (if applicable) will be charged.
What do I need to pick-up my car?
Reservation vouchers are required. Auto Europe's vouchers contain specific information about the car you have reserved, the rental rate, and other details. Vouchers are emailed to you immediately upon receipt of payment. If you prefer a faxed copy, please let us know at time of booking. A rental agreement is completed at the rental counter at the time of pick-up. See our Sample Voucher for more information.